AppleCare for iPod nano, iPod shuffle
Service and support from the people who know your iPod best
For up to two years from the original purchase date of your iPod touch, the AppleCare Protection Plan gives you direct, one-stop access to Apple’s award-winning telephone technical support for questions about using your iPod. And you get global repair coverage — both parts and labor — on your iPod, its battery, and included accessories.
Every iPod comes with complimentary telephone technical support for 90 days from your Mac purchase and a one-year limited warranty. With the AppleCare Protection Plan, you can extend your service coverage to two years from the iPod purchase date. You can call Apple's award-winning technical support experts as often as you like and get your questions answered (2). And if you need repair service, we offer convenient service options around the world.
Apple One-Year Limited Warranty and AppleCare Protection Plan benefits are in addition to rights provided under consumer law.
One stop for technical support
Because Apple designs both iPod and iTunes, it is a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts, so most issues can be resolved in a single call (2).
- - Direct access to Apple experts
- - Global repair coverage (3)
- - Mail-in repair: Mail in your iPod using a prepaid shipping box provided by Apple
- - Carry-in repair: Take your iPod to an Apple Retail Store
- - Use with a Mac or PC
Apple hardware coverage
The AppleCare Protection Plan provides global repair or replacement coverage, both parts and labor, from Apple-authorized technicians around the world. Apple hardware coverage includes:
- - Your iPod
- - Battery (4)
- - Included earphones and USB cable
Software support included
Whether you're sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of iPod topics, including:
- - Syncing with iTunes
- - Downloading video and podcasts from the iTunes Store
- - Connecting iPod touch to Wi-Fi networks
- - Sending and receiving email with iPod touch
- - Using Apple-branded iPod apps
The AppleCare Protection Plan can be purchased only while your iPod is still covered under the standard one-year limited warranty. See AppleCare Protection Plan Terms and Conditions for complete product details.
For more information, read frequently asked questions.