Service Center

 
TOLL FREE SUPPORT LINE: 1800-88-1997
Service Center @ 1 Utama Shopping Center

Tel: 03-7732 9551

10:00am - 9:00pm (Mon-Sun, Public Holiday)

Lot S330, 2nd Floor, 1 Utama Shopping Center (New Wing), Bandar Utama, 47800 Petaling Jaya, Selangor.

Service Product:
iPhone, iPad, iPod, Apple TV, Apple Watch,Beats, Mac

Service Center @ Kluang Mall

Tel: 07-776 6653
11:00am - 10:00pm (Monday-Friday)
10:00am - 10:00pm (Sat, Sun, Public Holiday)

Lot G41, Kluang Mall, Jalan Rambutan, Bandar Kluang, 86000 Kluang, Johor.

Service Product:
iPhone, iPad, iPod, Apple TV, Apple Watch, Beats, Mac (collection point)
Service Center @ KSL City Mall (CLOSED FOR RENOVATION)

Tel: 07-289 1221
10:00am - 10:00pm (Mon-Sun, Public Holiday)

Lot G41, Ground Floor, 33, Jalan Seladang, Taman Abad 80250, Johor Bahru.

Service Product:
iPhone, iPad, iPod, Apple TV, Apple Watch, Beats, Mac (collection point)
Service Center @ Square One

Tel: 07-433 0335

11:00am - 10:00pm (Monday-Friday)
10:00am - 10:00pm (Sat, Sun, Public Holiday)

Lot NGT8 & NGT9, Level 1, Jalan Flora Utama 4, Flora Utama, 83000 Batu Pahat, Johor.

Service Product:
iPhone, iPad, iPod, Apple TV, Apple Watch, Beats, Mac (collection point)
Service Center @ Setapak Central

Tel: 03-4143 9880
10:00am - 8:00pm (Mon-Sun, Public Holiday)

Lot G07, Ground Floor, Setapak Central, No.67, Jalan Taman Ibu Kota, Taman Danau Kota, Setapak, 53300 Kuala Lumpur.

Service Product:
iPhone, iPad, iPod, Apple TV, Apple Watch, Beats, Mac (collection point)

Service Center @ AEON Bandaraya Melaka

Tel: 06-284 8880
10:00am - 10:00pm (Mon-Sun, Public Holiday)

S-03, 2nd Floor, Aeon Bandaraya Melaka Shopping Centre, No.2, Jalan Lagenda, Taman 1-Lagenda, 75400 Melaka.

Service Product:
iPhone, iPad, iPod, Apple TV, Apple Watch, Beats, Mac
Service Center @ Dataran Pahlawan

Tel: 06-282 0816
10:00am - 10:00pm (Mon-Sun, Public Holiday)

Lot G018 & BX015, Dataran Pahlawan Megamall, Jalan Melaka, 75000 Bandar Hilir, Melaka.

Service Product:
iPhone, iPad, iPod, Apple TV, Apple Watch, Beats, Mac (collection point)
Service Center @ AEON Cheras Selatan

Tel: 03-9075 2880
10:00am - 8:00pm (Mon-Sun, Public Holiday)

Lot F39, 1st Floor, Aras Satu, Lebuh Tun Hussein Onn, 43200 Balakong, Selangor.

Service Product:
iPhone, iPad, iPod, Apple TV, Apple Watch, Beats, Mac
Service Center @ Klang Parade

Tel: 03-3359 7429
10:00am - 8:00pm (Mon-Sun, Public Holiday)

G69, Ground Floor, 2112 Jalan Meru, Klang Parade, 40150 Klang, Selangor.

Service Product:
iPhone, iPad, iPod, Apple TV, Apple Watch, Beats, Mac (collection point)
Repair & Service Price List

Depot Repair / Service / Diagnosis

Desktop / Portable / Apple Cinema Display (LED)



Hardware (Diagnostics Charges / Service)
RM0 (In Warranty) RM100 (Out of Warranty) RM100 (Void Warranty)

 

Software (System Restore to Mac OS originally pre-installed with the computer)
RM150 (In Warranty) RM150 (Out of Warranty) RM150 (Void Warranty)

Software (System Restore and Backup User Folder only)
RM400 (In Warranty) RM400 (Out of Warranty) RM400 (Void Warranty)

Cancellation of Repair (Product will be released to customer upon collection of payment)
RM0 (In Warranty) RM100 (Out of Warranty) RM100 (Void Warranty)

 

iPod / iPhone / iPad / Apple TV / Accessories



Hardware (Service / Diagnosis Charges)
RM0 (In Warranty) RM50 (Out of Warranty) RM50 (Void Warranty)

 

Software (Restore iOS / Update iOS) without any backup
RM50 (In Warranty) RM50 (Out of Warranty) RM50 (Void Warranty)

Software (Restore iOS with backup data not including Apps, Games & Message)
RM150 (In Warranty) RM150 (Out of Warranty) RM150 (Void Warranty)

Cancellation of Repair (Product will be released to customer upon collection of payment)
RM0 (In Warranty) RM50 (Out of Warranty) RM50 (Void Warranty)

 

Software



(Software update from Mac OS to Mavericks / Yosemite)
RM150 (In Warranty) RM150 (Out of Warranty) RM150 (Void Warranty)

 

 

Please request the original receipt for your service and repair.

  • - Please make sure the service is carried by the Apple Authorised Service Provider only to avoid mis-conduct for your Apple’s Products.
  • - Any Apple’s item which has been repaired by UN-Authorised Service Provider will void the warranty.
  • - Apple Limited Warranty DOESN’T cover cosmetic damage, accidental damage including but not limited to dented, physical damage, liquid damage, lightning strike, jailbroken and etc. For details, please refer the included warranty’s booklet with your Apple’s products.
  • - Please feel free to contact below Service Points before you send in your item.
  • - Mac City will not hold any responsibility for any data loss whatsoever during the course repair. Customers are advised to backup the data in your device prior send in for repair/upgrade.
  • - Mac City will not hold any responsibility for any dented, scratches and also screen protector send in for repair or upgrade.
  • - Apple warrants the Apple branded hardware product and accessories contained in the original packaging against defect in materials and workmanship when use normally in accordance with Apple is published guide lines for a period of one year from the date of original retail purchase by the end user.
  • - Software distributed by Apple with or without the Apple brand ( including, but not invited to system software ) is not covered under warranty.
  • - All spare parts quote is under “exchange price”. Mac City will not do any refund for cancellation repair after made payment. Faulty unit will be returned to Apple under exchange programme.

 

* Terms & Conditions:
Spare parts are excluded. All prices are in Ringgit Malaysia. Payment is strictly through cash / credit card. Repair warranty will be for 90 days from date repaired. On Site appointment is on best effort bases within 24 hours. Service charges are subjected to change without prior notice. ‘Within Klang Valley’ not exceeding 50km additional charges apply if agreed. Mac City Sdn Bhd is not responsible for any loss of data whatsoever during the course of repair. All repaired unit will be disposed off at Mac City Sdn Bhd discretion, if not collected within 90 days, no reminder will be issued. A nominal inspection fee will be charged should you cancel or do not wish to proceed with the repair, as stipulated. You are advised to backup the data in your system prior to sending it for repair. A nominal fee will be charged should you wish Mac City Sdn Bhd to backup your data, as stipulated. Quotation will be furnished if repair cannot be completed due to damage not covered under the terms of an Apple One Year Hardware Warranty or an Apple Care Protection Plan.